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FAQ

What printing methods does Burleigh Print offer?

We offer both offset and digital printing using state of the art machinery. Quantities under 500 are typically printed on our commercial digital printers while quantities above this are most economically printed on offset printers.

How long does printing take?

We will advise you when you submit a print job what the turnaround time will be. After approval of a printed proof, most jobs will have a 24 hour turn around however larger, complicated and offset printing usually takes 5-7 working days.

Why does the printing look different to my screen?

Computer screens display colours using RGB colour combinations, our printers use CMYK colour combinations. Colours can even appear different from screen to screen because they are all calibrated differently. This is why it is very important to come in to the store and see a printed proof of your job.

Do you print Spot Colours?

Yes we can print spot colours on all offset printing.

What resolution is required for printing images?
All images should be 300dpi or more at 100% of the image size in order to print clearly.

What types of paper do you have?

We have a large range of paper stock to select from and while we try to keep a good selection of this in store we sometimes have to order stock in for specific jobs. This is for two reasons, firstly because paper is a highly sensitive material and needs to be stored in perfect conditions to maintain its quality; and secondly because there are so many different stocks we simply don’t have enough room to keep them all in store. Our standard stocks are as follows:

  • Black and White Printing: 80gsm bond
  • Colour Printing: 100gsm colour copy
  • Digital Business Cards: 300gsm Silk Gloss
  • Flyers: Choice of coloured 80gsm bond or 170gsm Gloss Art

In addition we have a large range of specialty stock on hand including white bond from 80gsm through to 280gsm; Metallics; Recycled; Textured; and many more. Come in store to see our full range.

What file formats do you accept?

  • Artwork: PDF, TIFF, JPEG, ZIP, PSD.
  • Photos: JPEG, TIFF
  • Drawings: PDF, PLT. Not DWG, DXF or AutoCad
  • Microsoft Office File Formats: DOC, DOCX, XLS, XLSX, PPT, PPTX, PUB, PUBX

What media types can you open?

USB Memory Stick, SD Card, CD, DVD

Do you have a price list?

Yes. Download our latest price lists.

Do you offer volume discounts?

Our prices are very competitive and work on a sliding scale. Obviously the more you print, the cheaper it becomes. Send us your details and let us complete a quote just for you.

Can I design my own artwork?

Absolutely. We will look over your file for any obvious signs of problems for no charge. If changes are required, we can make those changes at our normal hourly design rate, if authorized to do so. We cannot be held responsible for negative colour matching, cropping of words and or quality of images if we did not design the file. You can see some design tips here and can also download a copy of our artwork specifications andtemplates.

What if I cannot come to the store?

No problem. You can email your files to us and we can post or courier your printing to you. We must stress the importance of seeing a printed proof though. Colours will vary to what you see on screen, as long as you understand and consent to this it is no problem.

What if I don’t like the artwork you have done?

Customer satisfaction is very important to us and we will work closely with you to ensure you get the result you are after. Our design process starts with finding out from you exactly what you are after and before we begin any work we will give you an estimated artwork charge. If at any time during the design process it appears that we may go over this limit we will consult with you and advise of any additional costs in proceeding. It is a good idea to come prepared with ideas of what you would like. You can bring in other printed materials you have collected, magazines, photos, colour swatches, and anything else that may help us understand what you like. Graphic Design is a very subjective process and everyone’s tastes are different, we do try and create designs that please everyone, especially your target audience.

I received my printing and I am unhappy with it, what can I do?

We follow an easy work procedure to be sure that this is unlikely to happen, however if you are unhappy and you do have a complaint come in store to have a chat with us within 5 days of receiving your printing. I’m sure we’ll be able to sort something out.

Please remember, we cannot be responsible for any errors in your printing that are on your signed proof. While we make every effort to correct all errors it is your responsibility to check and approve the final proof. And there may be colour variations in the production of goods due to the nature of the printing process and the differences between RGB, CMYK and Offset printing processes. This will be explained to you when reviewing your proof. We cannot be held responsible for reasonable variations as they are beyond our control.

What are your terms of payment?

Any design work or large print and copy jobs will require a 50% deposit prior to proceeding with production. Full payment is due on receipt of the goods. If you have approved credit with our company our terms, unless stated otherwise, are 30 days.

What is maximum colour application?

The maximum colour application is derived from the sum of each colour channel CMYK. For example 80% Cyan + 100% Magenta + 100% Yellow + 50% Black = 330%. Based on production technicalities a maximum total color application of 330% is possible. For uncoated paper, this is lowered to 300%. For high speed printing it should be a maximum of 260% due to the reduced drying time and the possibility of smudging.